Booking terms
These terms apply to every booking paid online on transfert-aeroport-guyane.fr. By ticking the box "I have read and accept the booking terms" before payment, you accept them.
1. The carrier
The transport service is provided by SASU AXECIBLE AUTO, rue Lérol, 97351 Matoury, French Guiana, SIREN 825 171 408, RCS Cayenne, a licensed private hire operator (register no. EVTC973190001) holding domestic transport licence no. 2026/03/0000069, trading as Transfert Aéroport Guyane. Contact: WhatsApp +33 7 56 99 73 51.
2. The booking
The booking covers the route, date, time, address and number of passengers given in the form. It is firm and confirmed as soon as the payment is accepted. You immediately receive a confirmation e-mail with your reference, which serves as the transport contract.
3. Price and payment
The price shown at booking is the total price, all taxes included, for one vehicle with up to 3 passengers and their luggage. It is paid in full at booking, by card, on the secure payment page of our payment provider myPOS. We never store card details.
The price is fixed. A delay to your flight does not change it and carries no fee: we track your flight and the pick-up time follows your actual landing time. A change of route, address or number of passengers at your request leads to a new price.
4. Cancellation and no-show
The amount paid is non-refundable, including in case of cancellation, change of mind or no-show. Passenger transport services on a set date are excluded from the right of withdrawal (article L221-28, 12° of the French Consumer Code).
5. Rescheduling
You may reschedule your ride once, free of charge, by writing to us on WhatsApp at least 48 hours before the scheduled pick-up time, for a new date within 12 months of the booking, subject to availability. After that deadline, no rescheduling is possible.
6. Flight cancelled by the airline
If your flight is cancelled by the airline, the amount paid is kept, on presentation of proof from the airline, as a credit valid for 12 months on all our services.
7. Cancellation by us
If we cannot provide the ride, we inform you as soon as possible and refund you in full to the payment method used, with no further compensation. The refund is issued within 5 business days; depending on your card issuer's policy, it appears on your account within a certain number of days, usually 3 to 10 business days.
8. Meeting and pick-up
The driver waits at the arrivals exit of Félix Éboué airport, with a name sign if you asked for one in the comments. For a ride to the airport, the driver comes to the given address at the agreed time. At the airport, the driver waits up to 60 minutes after the actual landing time. For a departure from an address (hotel, home), the driver waits 15 minutes after the agreed time. If you are late for pick-up, a waiting surcharge may be charged. Beyond these limits, without news from you, the ride is treated as a no-show.
Passengers with reduced mobility are welcome: mention it in the comments; the driver helps you settle in and takes a folding wheelchair at no extra cost. A child under 12 travels with an adult. A minor aged 12 to 17 may travel alone with a parent's consent given in the comments, with a phone number reachable during the ride.
9. Complaints and mediation
Complaints should be addressed to SASU AXECIBLE AUTO, rue Lérol, 97351 Matoury, or by e-mail to the address on your confirmation. Failing agreement within two months, you may refer the matter free of charge to the consumer mediator we belong to, whose details are in our legal notice. French law applies. Failing an amicable solution, any dispute goes before the competent courts; for the company, the Tribunal judiciaire de Cayenne, without prejudice to the jurisdiction rules protecting consumers.
10. Luggage and special items
The price includes two suitcases and cabin bags. Each additional suitcase is charged €2.50 when booking. The vehicle takes 4 suitcases (6 for a single passenger); beyond that, a larger vehicle is needed and the booking is made on WhatsApp, with the price sent before the ride. Pushchairs, folding wheelchairs and golf bags are accepted at no extra cost. Bulky items (surfboard, bicycle, large instrument, large parcels) must be mentioned in the comments: we confirm on WhatsApp before the ride whether they fit in the planned vehicle. No surcharge is asked on the day without prior agreement. Pets travel in a carrier; guide and assistance dogs travel freely.
11. Force majeure
If an event beyond our control prevents the ride (cyclone or weather alert, road cut off, flooding, strike, blockade, riot, airport closure, requisition), your booking is not lost: you choose between a credit note valid 12 months on all our services and a full refund of the amount paid. No further compensation is due on either side. We inform you as soon as the obstacle is known.