Booking terms

These terms apply to every booking paid online on transfert-aeroport-guyane.fr. By ticking the box "I have read and accept the booking terms" before payment, you accept them.

1. The carrier

The transport service is provided by SASU AXECIBLE AUTO, rue Lérol, 97351 Matoury, French Guiana, SIREN 825 171 408, RCS Cayenne, a licensed private hire operator (register no. EVTC973190001) holding domestic transport licence no. 2026/03/0000069, trading as Transfert Aéroport Guyane. Contact: WhatsApp +33 7 56 99 73 51. Mediator: CM2C, 49 rue de Ponthieu, 75008 Paris, France, tel. +33 1 89 47 00 14, www.cm2c.net/declarer-un-litige.php, litiges@cm2c.net.

2. The booking

The booking covers the route, date, time, address and number of passengers given in the form. It is firm and confirmed as soon as the payment is accepted. You immediately receive a confirmation e-mail with your reference, which serves as the transport contract.

3. Price and payment

The price shown at booking is the total price, all taxes included, for one vehicle with up to 4 passengers and their luggage. It is paid in full at booking, by card, on the secure payment page of our payment provider myPOS. We never store card details.

The price is fixed. A delay to your flight does not change it and carries no fee: we track your flight and the pick-up time follows your actual landing time. A change of route, address or number of passengers at your request leads to a new price.

4. Cancellation and no-show

The amount paid is non-refundable, including in case of cancellation, change of mind or no-show. Passenger transport services on a set date are excluded from the right of withdrawal (article L221-28, 12° of the French Consumer Code).

5. Rescheduling

You may reschedule your ride once, free of charge, by writing to us on WhatsApp at least 48 hours before the scheduled pick-up time, for a new date within 12 months of the booking, subject to availability. After that deadline, no rescheduling is possible.

6. Flight cancelled by the airline

If your flight is cancelled by the airline, the amount paid is kept, on presentation of proof from the airline, as a credit valid for 12 months on all our services.

7. Cancellation by us

If we cannot provide the ride, we inform you as soon as possible and refund you in full to the payment method used, with no further compensation.

8. Meeting and pick-up

You receive your driver's number on WhatsApp before landing. The driver waits at the arrivals exit of Félix Éboué airport, with a name sign if you asked for one in the comments. For a ride to the airport, the driver comes to the given address at the agreed time. The driver waits up to 60 minutes after the actual landing time or the agreed time; beyond that, without news from you, the ride is treated as a no-show.

9. Complaints and mediation

Complaints should be addressed to SASU AXECIBLE AUTO, rue Lérol, 97351 Matoury, or by e-mail to the address on your confirmation. Failing agreement within two months, you may refer the matter free of charge to the consumer mediator we belong to, whose details are in our legal notice. French law applies.